FAQS

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What is Heathertique?
The heart of Heathertique is exactly that – heart. Our main focus is personable, friendly customer service. Heathertique is NOT a big box company; we are an independent shop that stocks character to define your atmosphere. We curate collections for home décor, vintage furniture, and gifts.

Who is the pioneer behind your store?
Heather Sink is the founder and CEO of Heathertique. Heather got her career start in the fashion industry as a stylist and buyer.  Her introduction to interior design and decor took place after her family purchased their first home. Now, as a mom with a creative urge and an entrepreneurial spirit, she leads Heathertique as a "interior decor afficionado," curating uncommon goods for our store.

How did a home purchase develop an online shop?
Heather says, "I wanted space for my little boy to run wild, but the cost of housing in Florida left me with very little budget for home decor after purchasing our older bungalow.  With all my disposable income allocated into the house purchase and its infrastructure rehab, I had to use a bit of cunning to create an atmosphere in which I could  really call 'home.'  So, armed with Pinterest  and inspiration of my favorite tastemaker, Emily Henderson, I hit the streets with practically no budget and scoured the amazing vintage shops and every estate sale I could find.  Whatever treasures I found and didn’t use in my own home, I set up in an Etsy shop, and VOILA!  Heathertique was born as a way to supplement my home design budget!  A few years later, and I’ve been overwhelmed by the response of people loving my treasures.

Does Heathertique still sell on Etsy?
Absolutely! Heathertique will always be grateful to Etsy for providing Heathertique the platform to connect with our customers and to build relationships with others in the artisan community. We have no preference if you want to make a transaction on our site or through Etsy. We are grateful to have a purchase through either one!

What is your return policy?
First and foremost, we aim to please. So returns are simple.  If you are not happy with your purchase, you can expect a full refund to your payment. We ask you to please contact us within two days after delivery. We will then a send a return label and provide you with a 14 day window to send it back. Should the purchase be damaged during shipping, please contact us immediately, take detailed pictures, and please do not dispose of the packaging and contents until we notify you on how to proceed.

What is your shipping policy?
We know that sometimes shipping can be a logistical nightmare, so we made it simple. Free domestic standard shipping for any purchase. If you need it to arrive sooner or later or prefer white glove service, we can make that happen too!


Do you ship internationally?
Yes! We love to have Heathertique pieces gp global. Currently, international customers need to contact us for a quote.

What is your shipping process?
Whether your purchase is made to order or in stock will determine when it is shipped. We are located in Fort Lauderdale, Florida and will be happy to make arrangements for local pick up. All orders will be updated with a tracking number.

Which freight services do you use?
Our inventory varies in size and weight: this means we do not use a standard platform for shipping. Below you will find the matrix used for domestic and international ship to keep these fees to a minimum. Should you have a preference of carrier or need an item expedited, we will be happy to accommodate.

DOMESTIC SHIPPING
Small/Light - USPS
Medium/Solid - FedEx
Large - Greyhound Freight
XLarge – Private Freight (uship.com)